Please review these payment, cancellation, digital delivery, return, exchange, and refund conditions before placing an order.
This policy applies to digital products purchased from the DEVERA Store and to DEVERA LABS custom services unless a signed quotation or contract states specific conditions. By confirming an order, the customer acknowledges that digital delivery or service performance may begin after payment confirmation. Mandatory rights that cannot be excluded under Tunisian law always prevail.
Payment is accepted only through methods displayed at checkout or expressly confirmed by DEVERA LABS. These may include Flouci electronic payment, payment cards supported by Flouci, bank transfer, or another approved manual method. An order is not paid until the relevant provider or DEVERA LABS verifies the full amount. DEVERA LABS does not store complete payment-card credentials.
Digital products are delivered electronically after successful payment confirmation, normally through the secure order page and, when applicable, by email. Access links may expire for security reasons; expiry does not cancel the order, and a replacement link may be requested after identity and order verification. Delivery may be delayed while a manual payment or fraud/security review is pending.
A cancellation request must be sent to contact@devera-labs.com before digital access is provided, a download is made available, or custom service performance begins. Once digital delivery has occurred or service execution has started with the customer’s agreement, cancellation is not normally available. Custom-project cancellation and any deposit treatment follow the signed quotation or contract and the work already performed or resources reserved.
Because digital products are supplied immediately and cannot be physically returned, completed digital-product sales are final and non-refundable after access or download delivery. No exchange is available merely because of a change of mind, incompatibility that was clearly disclosed before purchase, or failure to review the product description and requirements. This rule does not remove remedies that Tunisian law makes mandatory.
If a paid product cannot be delivered, is materially different from its published description, or contains a verified defect preventing its intended use, contact DEVERA LABS promptly with the order number and evidence. We will first attempt secure re-delivery, correction, replacement, or another appropriate remedy. A refund is issued only when required by applicable law, when DEVERA LABS approves it, or when we cannot provide an appropriate remedy.
Duplicate, incorrect, unauthorized, or legally refundable charges will be investigated with the payment provider. Any approved refund is returned through the original payment method where technically possible. Processing time depends on Flouci, the acquiring bank, and the customer’s bank; provider processing delays are outside DEVERA LABS’ control.
This policy is governed by Tunisian law, including Law No. 2000-83 on electronic exchanges and electronic commerce and Law No. 92-117 on consumer protection, as amended, together with all applicable mandatory rules. Complaints should first be sent to contact@devera-labs.com for amicable resolution. If no agreement is reached, the parties may use the competent Tunisian consumer authorities or courts in accordance with mandatory jurisdiction rules.