At DEVERA LABS, we structure payments and refunds to ensure fairness, transparency, and accountability for all parties.
Our standard 50/50 payment model protects both clients and our team: Initial 50% deposit covers project planning, setup, and early development. Full deposit is refunded if the project is canceled before development starts. Once development starts, the initial deposit is non-refundable, as it covers work already performed. The final 50% is due only upon client approval of the completed project.
Products purchased through our Project Store include a 2-day satisfaction guarantee. Full refund is available within 2 days if the product has not been deployed to production or shared with third parties. Refund requests outside this period or after deployment are evaluated individually.
To request a refund, please contact us at contact@DEVERA-labs.com with your full name and email address, product or service concerned, and reason for the refund request. We will review and respond to your request within 5 business days.
Approved refunds are processed within 10 business days. Refunds are issued to the original payment method. Bank processing times may vary, which can affect when the refund appears in your account.
Refunds may not be granted in cases of breach of our Terms of Service, abuse of the refund policy, or products that have been substantially modified from their original state. Each case is reviewed individually and on its own merits.
For questions or concerns regarding this policy, contact us at: Email: contact@DEVERA-labs.com. Contact Page: https://DEVERA-labs.com/contact